Welcome To Our Customer Service Center.

We are pleased to provide you with multiple ways to communicate your service needs to us.

Please be aware that coverage cannot be ordered or bound via email, fax, or voice mail. Insurance coverage cannot be bound without a written binder from our office. The below listed service request forms allow our representatives to be fully prepared when they talk with you, saving you time and effort.

In the Customer Insurance Service Center, we’ll help you:

• File a Claim – when filing claims, our insurance customer service center strives to make it easy, from start to finish. And our customer service representatives are always happy to help.
• Change Customer Information – learn how simple it is to change important information like your address, beneficiary or request auto id cards.
• Contact Customer Service – want to speak with us directly?
• Contact us here.

Manage My Policy

Policy Forms

Auto Policy Changes
Auto ID Cards
Add a Driver
Remove a Driver
Add a Vehicle
Remove a Vehicle
Replace a Vehicle
Property Policy Changes 
Evidence of Insurance
Property Policy Change
General Changes and Information Requests 
Certificate of Insurance
Loss Payee Change
Change of Address
Change of Name
Add Delete Loss Payee
Life & Health Policy Changes 
Rollover Request
Change of Beneficiary
Change of Ownership

Claims

Report A Claim Automobile Loss Notice Property Loss Notice Business Loss Notice

 

Manage My Policy

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The Hartford Auto & Home Mailing Address: PO Box 5556 Hartford CT 06102-5556 Payment by Phone: 800-624-5578 Claims by Phone: 800-243-5860 Online Payment: Yes Policy Prefix: 65ATX, 65RBB, 65ETX		Assurance America Mailing Address: PO Box 933792 Atlanta, GA 31193 Payment by Phone: 800-450-7857 Claims by Phone: 888-580-8134 Online Payment: Not available Policy Prefix: HTX, PTX
Home State County Mutual Mailing Address: PO Box 1608 Friendswood TX 77549-1608 Payment by Phone: Not Available Claims by Phone: 800-626-4721 Online Payment: Not Available Policy Prefix: 43 310 – 43 314		AIG/21st Century Mailing Address: PO Box 7146 Pasadena, CA 91109 Payment by Phone: 800-633-4028 Claims by Phone: 888-244-6163 Online Payment: Yes Policy Prefix: AIG
Mercury Mailing Address: PO Box 725210 Oklahoma City OK 73172-5210 Payment by Phone: 866-819-7772 Claims by Phone: 800-503-3724 Online Payment: Yes Policy Prefix: TX0, 42010####		ACCC Mailing Address: PO Box 680247 Addison, TX 75001 Payment by Phone: 800-877-0226 Claims by Phone: 888-823-0888 Online Payment: Not Available Policy Prefix: TEX, TXA, TXP
Paragon Mailing Address: PO Box 702507 Dallas, TX 75370 Payment by Phone: 888-522-8242 Claims by Phone: 888-522-8242 Online Payment: Not Available		Affirmative Mailing Address: PO Box 9030 Houston, TX 77268 Payment by Phone: 888-823-0888 Claims by Phone: 800-877-0226 or 800-474-1481 Online Payment: Not Available Policy Prefix: MGO, CRD, OMA, EGO
Permanent General Mailing Address: PO Box 305076 Nashville, TN 37230 Payment by Phone: 800-280-1466 Claims by Phone: 800-280-1466 Online Payment: Not Available Policy Prefix: All Numerical Policy#		American Southwest Mailing Address: PO Box 701749 Dallas, TX 75370 Payment by Phone: 800-856-0191 Claims by Phone: 800-993-3226 Online Payment: Yes Policy Prefix: AMB, FHA, ALP, AMC
Phoenix Mailing Address: 14651 Dallas Parkway Ste 400 Dallas, TX 75254 Payment by Phone: 800-486-5616 Claims by Phone: 800-486-5616 Online Payment: Not available Policy Prefix: 42-####, 92-####		Bristol West Mailing Address: PO Box 701749 Dallas, TX 75370 Payment by Phone: 800-856-0191 Claims by Phone: 800-274-7865 Online Payment: Yes Policy Prefix: G00
Progressive Mailing Address: PO Box 94561 Cleveland, OH 44101 Payment by Phone: 800-876-5581 Claims by Phone: 800-274-4499 Online Payment: Yes Policy Prefix: All Numerical Policy#		Colonial Llyods Mailing Address: 2600 W. Freeway Fort Worth, TX 76102 Payment by Phone: 888-227-5119 Claims by Phone: 888-227-5119 Online Payment: Not Available Policy Prefix: CLHA
Travelers Auto & Home Mailing Address: 1 Tower Sq. Hartford CT 06183 Payment by Phone: 877-878-2468 Claims by Phone: 800-252-4633 Online Payment: Yes Policy Prefix: 98####		Dairyland Mailing Address: 1800 N. Point Dr. D2/41 Stevens Point WI 54481 Payment by Phone: 800-227-0201 Claims by Phone: 800-833-2244 Online Payment: Yes Policy Prefix: TX
Texas Colonial/Equity General Mailing Address: PO Box 2149 Frisco TX 75034 Payment by Phone: 800-989-4872 Claims by Phone: 800-989-4872 Online Payment: Yes Policy Prefix: PPTX		Empower Mailing Address: PO Box 137089 Fort Worth, TX 76136 Payment by Phone: 877-437-5010 Claims by Phone: 877-437-5010 Online Payment: Yes Policy Prefix: EML, EMP, LSS
United Auto Mailing Address: PO Box 810100 Dallas, TX 75381 Payment by Phone: 866-223-0668 Claims by Phone: 866-223-0668 Online Payment: Yes Policy Prefix: TXA, TXS		Fidelity Mailing Address: PO Box 45126 Jacksonville FL 32256 Payment by Phone: 800-532-4221 Claims by Phone: 800-527-3907 Online Payment: Not Available Policy Prefix: LV, LP
Victoria/Titan Insurance Mailing Address: 8200 Perrin Beitel #128 San Antonio TX 78218 Payment by Phone: 800-888-8424 Claims by Phone: 800-926-3168 Online Payment: Yes Policy Prefix: All Numerical Policy#		Foremost Mailing Address: PO Box 0915 Carol Stream, IL 60132 Payment by Phone: 800-849-6140 Claims by Phone: 800-527-3907 Online Payment: Yes
Unitrin Specialty Mailing Address: PO Box 660420 Dallas, TX 75266-0420 Payment by Phone: 800-933-8788 Claims by Phone: 800-456-1919 Online Payment: Yes Policy Prefix: CGNC		ASI Lloyds Mailing Address: PO Box 33018 St. Petersburg, Fl 33733-8018 Payment by Phone: Not Available Claims by Phone: 866-274-5677 Online Payment: Yes Policy Prefix: TXL, FLD