Welcome To Our Customer Service Center.

We are pleased to provide you with multiple ways to communicate your service needs to us.

Please be aware that coverage cannot be ordered or bound via email, fax, or voice mail. Insurance coverage cannot be bound without a written binder from our office. The below listed service request forms allow our representatives to be fully prepared when they talk with you, saving you time and effort.

In the Customer Insurance Service Center, we’ll help you:

  • File a Claim – when filing claims, our insurance customer service center strives to make it easy, from start to finish. And our customer service representatives are always happy to help.
  • Change Customer Information – learn how simple it is to change important information like your address, beneficiary or request auto id cards.
  • Contact Customer Service – want to speak with us directly?
  • Contact us here.

Manage My Policy

Policy Forms

Auto Policy Changes
Auto ID Cards
Add a Driver
Remove a Driver
Add a Vehicle
Remove a Vehicle
Replace a Vehicle
Property Policy Changes 
Evidence of Insurance
Property Policy Change
General Changes and Information Requests 
Certificate of Insurance
Loss Payee Change
Change of Address
Change of Name
Add Delete Loss Payee
Life & Health Policy Changes 
Rollover Request
Change of Beneficiary
Change of Ownership

Claims

Report A Claim Automobile Loss Notice Property Loss Notice Business Loss Notice

 

Manage My Policy


The Hartford Auto & Home

Mailing Address: PO Box 5556 Hartford CT 06102-5556
Payment by Phone: 800-624-5578
Claims by Phone: 800-243-5860
Online Payment: Yes
Policy Prefix: 65ATX, 65RBB, 65ETX
 

Assurance America

Mailing Address: PO Box 933792 Atlanta, GA 31193
Payment by Phone: 800-450-7857
Claims by Phone: 888-580-8134
Online Payment: Not available
Policy Prefix: HTX, PTX

Home State County Mutual

Mailing Address: PO Box 1608 Friendswood TX 77549-1608
Payment by Phone: Not Available
Claims by Phone: 800-626-4721
Online Payment: Not Available
Policy Prefix: 43 310 – 43 314
 

AIG/21st Century

Mailing Address: PO Box 7146 Pasadena, CA 91109
Payment by Phone: 800-633-4028
Claims by Phone: 888-244-6163
Online Payment: Yes
Policy Prefix: AIG

Mercury

Mailing Address: PO Box 725210 Oklahoma City OK 73172-5210
Payment by Phone: 866-819-7772
Claims by Phone: 800-503-3724
Online Payment: Yes
Policy Prefix: TX0, 42010####
 

ACCC

Mailing Address: PO Box 680247 Addison, TX 75001
Payment by Phone: 800-877-0226
Claims by Phone: 888-823-0888
Online Payment: Not Available
Policy Prefix: TEX, TXA, TXP

Paragon

Mailing Address: PO Box 702507 Dallas, TX 75370
Payment by Phone: 888-522-8242
Claims by Phone: 888-522-8242
Online Payment: Not Available
   
 

Affirmative

Mailing Address: PO Box 9030 Houston, TX 77268
Payment by Phone: 888-823-0888
Claims by Phone: 800-877-0226 or 800-474-1481
Online Payment: Not Available
Policy Prefix: MGO, CRD, OMA, EGO

Permanent General

Mailing Address: PO Box 305076 Nashville, TN 37230
Payment by Phone: 800-280-1466
Claims by Phone: 800-280-1466
Online Payment: Not Available
Policy Prefix: All Numerical Policy#
 

American Southwest

Mailing Address: PO Box 701749 Dallas, TX 75370
Payment by Phone: 800-856-0191
Claims by Phone: 800-993-3226
Online Payment: Yes
Policy Prefix: AMB, FHA, ALP, AMC

Phoenix

Mailing Address: 14651 Dallas Parkway Ste 400 Dallas, TX 75254
Payment by Phone: 800-486-5616
Claims by Phone: 800-486-5616
Online Payment: Not available
Policy Prefix: 42-####, 92-####
 

Bristol West

Mailing Address: PO Box 701749 Dallas, TX 75370
Payment by Phone: 800-856-0191
Claims by Phone: 800-274-7865
Online Payment: Yes
Policy Prefix: G00

Progressive

Mailing Address: PO Box 94561 Cleveland, OH 44101
Payment by Phone: 800-876-5581
Claims by Phone: 800-274-4499
Online Payment: Yes
Policy Prefix: All Numerical Policy#
 

Colonial Llyods

Mailing Address: 2600 W. Freeway Fort Worth, TX 76102
Payment by Phone: 888-227-5119
Claims by Phone: 888-227-5119
Online Payment: Not Available
Policy Prefix: CLHA

Travelers Auto & Home

Mailing Address: 1 Tower Sq. Hartford CT 06183
Payment by Phone: 877-878-2468
Claims by Phone: 800-252-4633
Online Payment: Yes
Policy Prefix: 98####
 

Dairyland

Mailing Address: 1800 N. Point Dr. D2/41 Stevens Point WI 54481
Payment by Phone: 800-227-0201
Claims by Phone: 800-833-2244
Online Payment: Yes
Policy Prefix: TX

Texas Colonial/Equity General

Mailing Address: PO Box 2149 Frisco TX 75034
Payment by Phone: 800-989-4872
Claims by Phone: 800-989-4872
Online Payment: Yes
Policy Prefix: PPTX
 

Empower

Mailing Address: PO Box 137089 Fort Worth, TX 76136
Payment by Phone: 877-437-5010
Claims by Phone: 877-437-5010
Online Payment: Yes
Policy Prefix: EML, EMP, LSS

United Auto

Mailing Address: PO Box 810100 Dallas, TX 75381
Payment by Phone: 866-223-0668
Claims by Phone: 866-223-0668
Online Payment: Yes
Policy Prefix: TXA, TXS
 

Fidelity

Mailing Address: PO Box 45126 Jacksonville FL 32256
Payment by Phone: 800-532-4221
Claims by Phone: 800-527-3907
Online Payment: Not Available
Policy Prefix: LV, LP

Victoria/Titan Insurance

Mailing Address: 8200 Perrin Beitel #128 San Antonio TX 78218
Payment by Phone: 800-888-8424
Claims by Phone: 800-926-3168
Online Payment: Yes
Policy Prefix: All Numerical Policy#
 

Foremost

Mailing Address: PO Box 0915 Carol Stream, IL 60132
Payment by Phone: 800-849-6140
Claims by Phone: 800-527-3907
Online Payment: Yes
   

Unitrin Specialty

Mailing Address: PO Box 660420 Dallas, TX 75266-0420
Payment by Phone: 800-933-8788
Claims by Phone: 800-456-1919
Online Payment: Yes
Policy Prefix: CGNC
 

ASI Lloyds

Mailing Address: PO Box 33018 St. Petersburg, Fl 33733-8018
Payment by Phone: Not Available
Claims by Phone: 866-274-5677
Online Payment: Yes
Policy Prefix: TXL, FLD